Refund Policy
Last updated: 2026-08-09
1. Nature of the Product
HWID Core sells time-limited software licenses ("license keys") that are delivered digitally and automatically by our API immediately upon successful payment confirmation from the payment provider. Each license key becomes permanently bound to the first Windows device on which it is activated. Because the product is a digital, non-tangible, instantly-delivered good, standard distance-selling withdrawal rights that apply to physical goods do not apply to license keys once delivery has occurred, in accordance with applicable e-commerce and consumer-protection regulations for digital content supplied on a non-tangible medium.
2. General Rule — No Refund After Delivery
By completing checkout and receiving your license key, you expressly acknowledge that the digital product has been delivered and you waive any right of withdrawal. Consequently, refunds are not issued for: (a) change of mind after purchase; (b) accidental purchase of the wrong plan tier; (c) inability or unwillingness to install the client software; (d) incompatibility caused by third-party software you installed on your device (antivirus, other kernel drivers) that interferes with the client; (e) hardware changes that consume your allotted hardware-fingerprint reset quota; (f) violation of our Terms of Service resulting in account termination.
3. Exception — Technical Failure
If the client software fails to activate or function correctly due to a defect on our side, and our support team at [email protected] cannot resolve the issue within seventy-two (72) hours of your first support ticket, you may request a discretionary refund. Such requests are reviewed case by case and, when approved, are refunded to the original payment method within ten (10) business days. To qualify, you must: (a) contact support within seven (7) days of purchase; (b) provide the license key, order reference, and a clear description of the issue; (c) cooperate with reasonable diagnostic requests from our support team.
4. Exception — Duplicate Charge
If our payment provider or your bank has charged you two or more times for the same order due to a technical error, we will refund the duplicate charges in full upon verification. Contact [email protected] with the order reference and bank statement excerpt showing both charges.
5. Exception — Non-Delivery
If your payment succeeded but no license key was delivered to your account within one (1) hour and the cause was on our side (webhook failure, database error), we will either re-issue the license key or, at your request, refund the transaction in full.
6. Chargeback Policy
Before initiating any payment dispute or chargeback with your bank or card issuer, you must first contact [email protected] and give us at least seventy-two (72) hours to respond. Initiating a chargeback without prior contact is a material breach of our Terms of Service and results in: (a) immediate termination of your account; (b) revocation of all associated licenses without refund; (c) permanent blocklisting of your email, payment credentials, and hardware fingerprints from the Service; (d) recovery of the disputed amount and any resulting chargeback fees through applicable legal or collection channels. Approximately ninety-eight percent (98%) of billing concerns are resolved amicably through our support channel within twenty-four (24) hours.
7. How to Request a Refund
Send an email to [email protected] from the address associated with your account, including: (a) your order reference or license key; (b) the date and amount of the transaction; (c) a clear description of the reason for the refund request; (d) any relevant screenshots or logs. We acknowledge legitimate refund requests within seventy-two (72) business hours and issue approved refunds to the original payment method within ten (10) business days. Refunds to cryptocurrency payment methods are issued in the same asset originally used for payment, at the exchange rate applicable at the time of refund.
8. Contact
For any refund-related question, contact us at [email protected]. We are committed to fair resolution and will always attempt to find a mutually acceptable outcome before you consider a payment dispute.